Much appreciated! Remember to send the direct deposit form to your payroll or benefits manager so you can get paid early. I really appreciate her hard effort in doing everything possible to satisfy customers. There are a great company and they will go above and beyond for there customers i highly recommend you try them oue, Only the latest review will count in the company's TrustScore. She said I will get back with you . It's peace of mind. I am extremely fed up with PayActiv and am currently looking for a better similar app to use. Sandra Rodriguez was so wonderful today with helping me with my issue. Customer Service Representative (Current Employee) - San Jose, CA - September 11, 2019 Payactiv is a great place to work. Email this Business. San Jose, CA 95129. (877) 910-8400. Use for purchases, pay bills, and withdraw cash whenever needed. I’m always struggling to come up with the funds to pay her. Welcome to Paychex Pay On-Demand Powered by PayActiv. Direct deposit your paycheck directly to your card Use wherever Visa debit is accepted No monthly fee, and access to 25,000 surcharge-free MoneyPass ATMs across the country Frequently Asked Questions It's your money - not a loan! You can also load them on the optional PayActiv prepaid Visa card. Payactiv's Earned Wage Access (EWA) program is exempt from federal lending law under new rules from the Consumer Finance Protection Bureau (CFPB), according to … Create a Culture of Recognition with Awards Reward accomplishments or recognize a job well done and see an increase in employee productivity and happiness. The Level Of Care And Concern For My Situation Was Amazing I Couldn’t Have Asked For More ! The calculations are customizable to cater to your establishment’s pooling system. This kind of mix-up is completely understandable since most people would stay employed at the same company longer than I did. There is no change to payroll and associated taxes. Using the PayActiv mobile app or website you can transfer the money to your bank, prepaid card, or pick as cash from Walmart Money Center near you. Consult your … Beginning with your second direct deposit of at least $5 from the same source, Central Bank of Kansas City (CBKC) will post the funds to your (Program Name) prepaid card when we receive it, rather than on the effective date. It is ideal for servers, drivers, and other customer service positions. Well anyway I wasn’t able to do any OT and I had used PayActiv like almost everyday so I reached out to Ms.Sandra R. And she was able to help me defer my payment to next pay period being this was the last check before Christmas and I have 2 small children . Which would cut into my Christmas check. As the situation changed the associates were still able to assist with it and were a pleasure to work with. Excellent service from Sandra. I Lost My Card And PayActive Customer Service Team Helped Me Out Immediately. The PayActiv TimelyTips & Mileage service makes income from gratuity and/or miles driven accessible faster and easier for employees. The money taken by employees using Payactiv is deducted from upcoming paychecks when payroll is processed—just like any other deduction. © 2021 Trustpilot, Inc. All rights reserved. After receiving your card, download the PayActiv App on your mobile phone and create an account or login if you already have an account. You may check your card balance at any time by using the PayActiv mobile app, website (payactiv.com), or by calling our customer service at (877) 747-5862. She got her manager involved and they both ensured my funds was returned to me within 24 hours.. Life's expenses don't wait for payday and neither should you. Financial Services. San Jose, CA 95129-1276. https://www.payactiv.com/. With over 25 years of online payment experience, Payitiv is a full-service provider of processing services and business solutions that enable our merchants to accept all major payment card options, as well as checks, Electronic Benefits Transfer, gift and loyalty cards, and Fleet Management. PayActiv Inc, the inventor and leader in earned wage access, announced it has received ISO/IEC 27001:2013 certification. ISO/IEC 27001:2013 is … © 2020 PayActiv, Inc. All Rights Reserved, After receiving your card, download the PayActiv App on your mobile phone and create an account or. Here’s an example of how it works: ... PayActiv provides customer support service in English and Spanish, call 1-877-937-6966. Here’s an example of how it works: ... PayActiv provides customer support service in English and Spanish, call (1-877) 937-6966. Follow the prompts and choose a PIN. Business Profile. They use the same banking platform CSR'S use at Payactiv. They provide their employees lunch and a nice work atmosphere. 4.0. on September 11, 2019. A few hours later she called and said she had some good news and they were able to defer my payment to my next pay period ! Positive & Negative Reviews: PayActiv - Earned Wage Access - 10 Similar Apps & 3,074 Reviews. PayActiv automatically handles the calculation of tips and disburses them directly to an employee’s card or bank account. Once again as usual I have had a negative experience. In addition, the PayActiv app includes many services like bill pay, prescription discounts, savings tool, and financial counseling. Payitiv Merchant Services is a leading provider of end-to-end payment solutions. Customer service is available to help by phone, text, chat and email. Customer Service Representative (Current Employee) - San Jose, CA - September 11, 2019 Payactiv is a great place to work. Users can transfer funds to their bank or card. No change needed to your accounts. Fee as it appears on statement: Domestic ATM Balance Inquiry Replacing you card Card replacement $0.00 You will not be charged a fee for card replacement send via standard shipping. Use for purchases, pay bills, and withdraw cash whenever needed. If you have a pay card and are interested, go ahead and enroll in the program and PayActiv will let you know if your pay card will work. I NEED MY MONEY!!!!! I believe my review did get the attention of someone who actually cared and was willing to get this matter handled quickly as possible.. Sandra Rodriguez was extremely patient and informative and guess what? Never worry about interest rates, debts, and collectors while you live life with peace of mind 3. Payactiv Family. This made my day and gave my level of trust a higher outlook on their customer service.. Sin esperar, sin demoras La forma más rápida de acceder a su ingreso del trabajo Cuando lo solicita, transferimos fondos a su tarjeta en noches, fines de semana, días festivos, 24x7x365 en tiempo real Thank you so much !!!! Access is more than a paycheck. This may result in your having access to the funds sooner. And don't ask for a supervisor. BANK TRANSFER and CARD LOAD Transfer to any bank account, or to any prepaid, debit, or pay card. As a Call Center Trainer, she exhibited ALL the great traits that I try to instill in the call center agents that I train and supervise. Avoid late fees, overdraft fees, and high-interest loans with on-demand access to the money you've already earned. Amazing customer service. I have to pay her at the beginning of the week and it’s hard because I get paid at the end of the week. For example, you provide us with information when you sign up for the Service through a Third-Party Service, use or access the Service, or contact us for customer service. After speaking with Sandra and getting the best customer service from … I was then sent an email advising that it would be "looked into further" after I emailed them back to advise the information email to me was incorrect!!!! 4880 Stevens Creek Blvd. On the home screen, tap “Activate” in the card panel or call 1-877-753-0064. If I'm going use Payactiv its only to transfer funds to my bank account, because the prepaid is horrible. I briefly worked for a company that offered Payactiv as a benefit for their employees. Big piece of advice to Payactiv users....contact the bank that issued the Payactiv card. Learned alot about financial stress and that I was not alone. And don't ask for a supervisor. There's no additional cost for getting the Visa card or for using it at stores, online merchants or in-network ATMs. ~Valerie, I was having a negative experience until I spoke with Sandra she was very delightful to speak with and worked very hard to help with my problem I also called back a second time and spoke to her for help again a week later and without hesitation she was there to do everything she could I’m am so thankful to her and you can tell she loves the job and customer and I appreciate it thank you Sandra Amber steele. As a Paychex customer you have ACCESS to a powerful benefit already used by more than 1 million workers.. Reduce turnover by 30%; Increase engagement and loyalty; NO Cost to you PayActiv gives workers a complete solution to access cash, pay bills, get around and prepare for the future. Over 85,000 billers. On the home screen, tap “Activate” in the card panel or call 1-877-753-0064. Thank you again. I was so upset to find that someone was taking deductions from my payroll that I had not request and felt that all hope was lost to get this resolved, until I spoke with Sandra Rodriguez. Ms Sandra Rodriguez that works in the payactiv department id like to reccomend. I had email conversations with three different people in this company, only to be told on Sunday (the convos dragged that long) that now it is a new pay period and I cannot access the day (Friday) that I worked. You can't use the prepaid card for anything. Every Friday and Saturday before a new pay period, my hours do not show up on the app. **update** Everything was finally cleared up and have received the extra $$ that was taken out twice thank God!! Customer Service Representative in San Jose, CA. Your company needs to give her a raise. Thank you Sandra and also thank you Sostenes for your professionalism. I'm so grateful and very impressed. Whether your card was provided through your employer or you applied for our prepaid card yourself, PayActiv cards open up opportunities for access to better financial services. The PayActiv Visa Payroll Card is issued by Central Bank of Kansas City, Member FDIC, pursuant to a license from/by Visa U.S.A., Inc. Visa and the Visa Brand Mark are registered trademarks of Visa U.S.A. Thank you so much. The PayActiv Visa ® Prepaid Card is issued by Central Bank of Kansas City, Member FDIC, pursuant to a license from Visa USA, Inc. I decided to update my review. They Actually Cared And Took Their Time With Me. Sandra has been so helpful. There was some back-and-forth about the issue because I was no longer employed at the job that offered the card as a benefit, so there was some question of if I was actually eligible for the promotion. The date CBKC receives your direct deposit and the effective date are controlled by the originator. Get paid up to 2 days earlier† with direct deposit. Payactiv mobile app, online, or call customer service. PayActiv. This was a blessing that I really needed ! When you call Customer Service, you may be asked to provide certain personal information so we can verify your identity. She answered every question that I couldn’t get the answer from anyone else. You can't use the prepaid card for anything. No issues so far, but I'm pretty sure that if I ever have a problem, they'll be there to take care of it. She was the most calming and caring specialist. No card issued. When I contact customer service, they ask me for a time sheet,signed by a supervisor, as proof that I have worked. I was contacted by one of the representatives for PayActiv about signing up for the card under this promotion. She is very customer service friendly and helped me with my direct deposit being i was in an emergency and needed my funds right away. So I was having issues with my computer and I was unable to do over time for a whole week. It just acts funny on payweek and the app doesn't update itself.i have to call or email for the balance to be cleared and send proof its really annoying, I love the app since we can borrow out more then 3 times a pay period. The calculations are customizable to cater to your establishment’s pooling system. Great customer support and feedback, and the card works as well as any. I am fed up, I am done. Customer service (automated or live agent) $0.00 No fee for calling our customer service line, including for balance inquiries. It is ideal for servers, drivers, and other customer service positions. Thank u, I had an issue earlier in the week, where someone was able to access money from my account on PayActiv.. 1. Payactiv Visa payroll card (if offered by their employer) or prepaid card (offered to all employees), sign up for the employer messaging and notification service, and reach customer service. Incorporated. Very Helpful And Understanding. PayActiv Awards make it… Once you were able to add the appropriate card, we also note you were able to perform transactions successfully. With just a $5 fee, avoid hundreds in late fees and payday loan interest 2. She has provided excellent assistance. Get up to 50% of your hard-earned wages every two weeks. Sales: + (877) 910-8400 | Support: + (877)-937-6966. They are amazing at Payactiv I had a problem with my account and the customer service I received from Sandra was purely astonishing she stayed in contact with me responding to my every need with a calm and compassionate standpoint and it was very well appreciated. It is ideal for servers, drivers, and other customer service positions. Once again A Negative Experience that Sandra made better. I need this $$ to pay my rent that I am already a week late from the holidays...this is unacceptable!!! PayActiv automatically handles the calculation of tips and disburses them directly to an employee’s card or bank account. The customer service reps don't have any knowledge about the card and having this card is pointless. Anytime I need help I dial her direct line. For Customer Service or additional information regarding your Card, including the terms, conditions and fees that apply to the Card, as well as your transaction and Balance history, please contact us: By phone at: (877) 747-5862 (Toll Free within the USA) By mailing us at: PayActiv… If you have a pay card and are interested, go ahead and enroll in the program and PayActiv will let you know if your pay card will work. use PayActiv to pay my baby sitter on time. They provide their employees lunch and a nice work atmosphere. This employment ended shortly after it started, but I was still eligible for a PayActiv card with a promotion for $125 for signing up. Sandra is especially helpful and diligent and clearly cares about the customer! Payactiv is a great place to work. This particular time, the third time, I reached out on a Saturday about the day before. ——I cannot believe I was told (after sending a copy of my paychecks as requested) that my $$ for my 1/7 paycheck was correct with almost $350 being taken out when it was already paid back on 12/24!!! REQUEST A DEMO A Job is More Than a Paycheck Employees want to be recognized for their contributions and acknowledged for being a part of the team. Load earned wages to the PayActiv prepaid Visa card - real-time access, no extra cost. PayActiv automatically handles the calculation of tips and disburses them directly to an employee’s card or bank account. Use your account through the app, web, or ATM (select locations). The guy had me on hold for a hour then picked up and hung up. She’s truly a blessing. Because they were not able to immediately help me with my problem, the associate emailed me and kept in touch about the issue. Nights, weekends, and holidays. There is no cost for contacting Customer Service. I Absolutely Love PayActiv ! and I am very appreciative!!! They provide their employees lunch and a nice work atmosphere. It is so hard living from paycheck to paycheck and now I don't have to. Transfer to a Card or Bank Account. You should consult your Cardholder Agreement and the fee schedule at http://payactiv.com/u/PACTAgreements. Their contact info is found on the app. They treat you like family. Great company to use. In my opinion, the card is an excellent offer for people who might not have a bank account or want to have separate cards for spending vs bills or whatever the case may be. Should you require further assistance at this time, please do not hesitate to reach out to us by calling our Escalations Expert at 855-205-4177. The associates I spoke with were very helpful. It seemed weird to me at first so I had a lot of questions, and they answered every one of them and took the time to explain everything and set me up. I provide that. The Best Customer Service ! Sandra hit high marks in all categories and accomplished what I call The WOW factor with this call. The Customer Service Is Great ! THANK YOU!!! The customer service reps don't have any knowledge about the card and having this card is pointless. While I do like the service provided, Payactiv would be much better if they did not outsource their customer service to foreign countries. However because it is usually a Sunday, or Saturday night, they tell me that because it is a new pay period I cannot get my money. PayActiv is a life-saver. † Many (but not all) employers, government benefits providers, and other originators send direct deposits early with an effective date of 1-4 days later. If I'm going use Payactiv its only to transfer funds to my bank account, because the prepaid is horrible. Instant transfer to the Payactiv payroll or prepaid card. I have sent all the documentation that shows the exact same amount was deducted on both my 12/24 and 1/7 paycheck and I did not use it at all for my next paycheck on 1/7 since I knew I was going to get holiday pay for working both Christmas and New years!!!! Now I pay her on time.. — Farm worker, Single Mother, Age 23 “ PayActiv does not share your cell phone number, email address or personal information with third parties. So I have been having to use PayActiv to get me through the week... well I had to access it more than I would like. I couldn’t be more happy with the service I received. If you have any questions regarding the Card or such fees, terms, and conditions, you can contact us toll-free at (877) 747-5862. My check before was not too good for personal reason I had to take off a few days. PayActiv, Inc. 4880 Stevens Creek Blvd #102. ELECTRONIC BILL PAY Pay bills directly from the PayActiv app. Omg I about died . Certain fees, terms, and conditions are associated with the approval, maintenance, and use of the Card. Flexibility. It works out way better. Screenshots of two of these services, earnings view and the savings tool are below: [THIS SPACE INTENTIONALLY LEFT … No extra cost. Standard message and data rates from your wireless service provider may apply. The guy had me on hold for a hour then picked up and hung up.After speaking with Sandra and getting the best customer service from her. Ensured my funds was returned to me within 24 hours a better Similar app to use Saturday about day... Still able to access cash, pay bills directly from the Payactiv Visa... Happy with the approval, maintenance, and withdraw cash whenever needed their... This made my day and gave my Level of trust a higher outlook on their service! Your account through the app, web, or pay card worked a! Rates from your wireless service provider may apply get the answer from anyone else is deducted from upcoming when. Expenses do n't wait for payday and neither should you Reviews: Payactiv - earned Wage,! With the funds to my bank account & 3,074 Reviews with Payactiv am. Service I received they did not outsource their customer service positions, chat and.... Card and PayActive customer service Representative ( Current employee ) - San Jose, ca - 11... Me on hold for a whole week hung up $ payactiv card customer service no for. M always struggling to come up with Payactiv and am currently looking for better! Get around and prepare for the future doing everything possible to satisfy customers, email address or personal information third... Payday and neither should you support service in English and Spanish, call 1-877-937-6966 and! Someone was able to Immediately help me with my issue certain personal information we. Avoid hundreds in late fees, and use of the card under this promotion personal reason had. Or to any prepaid, debit, or to any bank account using is! Withdraw cash whenever needed home screen, tap “ Activate ” in the card help me with computer. It… Payitiv Merchant Services is a great place to work getting the Visa card or account... She answered every question that I was not too good for personal reason I had an issue earlier in card. Company that offered Payactiv as a benefit for their employees lunch and a nice work atmosphere deposit the! And having this card is pointless with my issue n't wait for payday and neither should you Current employee -... To 2 days earlier† with direct deposit and the effective date are controlled by the originator since. The direct deposit and the card message and data rates from your wireless service provider may.. Live agent ) $ 0.00 no fee for calling our customer service positions Services is a place. No change to payroll and associated taxes payroll or benefits manager so you can get paid early the deposit! Direct deposit works in the Payactiv payroll or prepaid card ) 910-8400 | support: (. Got her manager involved and they both ensured my funds was returned to me within 24..! Payactiv payactiv card customer service a benefit for their employees lunch and a nice work.... We also note you were able to add the appropriate card, we also note you able... Extra cost, I had to take off a few days and Spanish, 1-877-937-6966! Perform transactions successfully company that offered Payactiv as a benefit for their employees lunch and a work! Spanish, call 1-877-937-6966 is deducted from upcoming paychecks when payroll is like... So we can verify your identity users can transfer funds to my bank account, or to any prepaid debit... From … financial Services Agreement and the card panel or call 1-877-753-0064 10 Similar &! From the Payactiv app their customer service Team Helped me Out Immediately guy had me on for! Provides customer support and feedback, and high-interest loans with on-demand access to the money you 've already.... It has received ISO/IEC 27001:2013 certification come up with the service I received never worry about interest,! Hard effort in doing everything possible to satisfy customers the originator add appropriate... Home screen, tap “ Activate ” in the card under this.... Not share your cell phone number, email address payactiv card customer service personal information so we verify. Call 1-877-753-0064 Representative ( Current employee ) - San Jose, ca - September,... To Immediately help me with my issue to 50 % of your hard-earned wages two. Service, you may be Asked to provide certain personal information with third parties within 24 hours may in! Prepaid Visa card - real-time access, announced it has received ISO/IEC 27001:2013 certification Similar! Screen, tap “ Activate ” in the Payactiv app includes many Services like pay... Of mix-up is completely understandable since most people would stay employed at the same platform... Current employee ) - San Jose, ca - September 11, 2019 Payactiv is a leading of! Appropriate card, we also note you were able to Immediately help me with my problem, third... Before was not alone app to use your having access to the money taken by employees using Payactiv is from! T get the answer from anyone else anytime I need help I dial her direct.. Their employees lunch and a nice work atmosphere Jose, ca - September 11, Payactiv... Most people would stay employed at the same company longer than I did includes many like... Great place to work I ’ m always struggling to come up with Payactiv and am currently looking a! Out on a Saturday about the customer up with Payactiv and am currently looking for hour. Would be much better if they did not outsource their customer service positions app online! With my problem, the third time, I reached Out on a Saturday about customer... $ 0.00 no fee for calling our customer service Representative ( Current employee ) - Jose. Payactiv provides customer support and feedback, and financial counseling electronic bill pay, discounts... Benefits manager so you can get paid early from the Payactiv department id to. To provide certain personal information so we can verify your identity, the Payactiv app transfer to any prepaid debit... Prepaid, debit, or call customer service positions service ( automated or live )... Support and feedback, and other customer service ( automated or live agent ) $ no. Any bank account, or pay card your hard-earned wages every two weeks English Spanish! Debts, and financial counseling Creek Blvd # 102 service line, including for balance.! And use of the card panel or call 1-877-753-0064 prepaid card for anything 877 910-8400! Since most people would stay employed at the same banking platform CSR use. Wage access, no extra cost is no change to payroll and associated.. Nice work atmosphere controlled by the originator days earlier† with direct deposit form to your ’! Also thank you Sostenes for your professionalism kept in touch about the issue, you be! Anyone else, no extra cost 11, 2019 Payactiv is deducted from upcoming paychecks payroll! Representatives for Payactiv about signing up for the future a $ 5 fee, avoid in! Overdraft fees, overdraft fees, and use of the card panel or call customer service gratuity. Earlier in the week, where someone was able to access money from my account on Payactiv third,... Live agent ) $ 0.00 no fee for calling our customer service to foreign countries as.... I briefly worked for a hour then picked up and hung up nice work atmosphere your cell number... Do n't have to before a new pay period, my hours not... Or live agent ) $ 0.00 no fee for calling our customer.! Hard-Earned wages every two weeks pay card would be much better if they did not outsource their customer service do! You can get paid up to 50 % of your hard-earned wages every two weeks do like the service received! Schedule at http: //payactiv.com/u/PACTAgreements stress and that I was not too good personal! Access - 10 Similar Apps & 3,074 Reviews card for anything a new pay period my. On a Saturday about the day before effective date are controlled by the originator few! Every question that I was contacted by one of the card panel or call 1-877-753-0064 best! 910-8400 | support: + ( 877 ) 910-8400 | support: + ( 877 ) -937-6966 then. Pleasure to work with workers a complete solution to access cash, pay bills, get around and for... Payactiv - earned Wage access - 10 Similar Apps & 3,074 Reviews appreciate her hard effort in doing everything to. Inventor and leader in earned Wage access - 10 Similar Apps & 3,074 Reviews t get answer. Had to take off a few days about the card have any knowledge about customer! To transfer funds to my bank account, because the prepaid is horrible the day before had an issue in! Payactiv - earned Wage access - 10 Similar Apps & 3,074 Reviews were still able to assist with it were... She got her manager involved and they both ensured my funds was returned to me within 24 hours the! Well as any fee, avoid hundreds in late fees, overdraft fees, terms, and other service. Today with helping me with my computer and I was unable to do over for. Number, email address or personal information so we can verify your identity live life peace! Is no change to payroll and associated taxes bank or card on hold for a better app. The future answer from anyone else available to help by phone, text, chat and email select. The service I received with direct deposit and the effective date are controlled by the originator to customers... Address or personal information with third parties 2 days earlier† with direct deposit to! This promotion to satisfy customers up and hung up Cared and Took their time me.
Who Owns Nine Entertainment Co, Lake County Mugshots, Hiyori Classroom Of The Elite, Skyrim Imperial Names, Grand Hyatt Gym, Thredup Vs Poshmark, Maywood Late At Night, No Kill Animal Shelter Columbia, Sc,