Now the icing on the cake is that they have asked me to pay all the fees to send back as they are unable to arrange collection!!!! I gave Vestiaire some photos to indicate how was the logo shown wrongly. And nobody can lift it up. absolutely terrible dont recommend to shop or sell here!!! I sold a pair of shoes on Vestaire and followed the instructions on how to ship, downloaded the waybill and went to the parcel locked to deliver the item. I am flabbergasted. You will get an error message. They told me this would be sent to the expert team, which it was not. Forgot to mention - i have sold 362 items and I obviously know very well how to take pictures, give descriptions and sumbit the right information for a proper listing. Because I bought it directly from the seller, the only option VC gave me was to relist...I decided to add pictures of the damage and change some of the wording as I wasn’t ready to lie to anyone and cause heartache to my potential buyers like was done to me. All rights reserved. Buy a season in advance given slow shipping, DO NOT USE -Wish I had read these reviews before…, High commission charged for a poor selling experience…, Impossible user interface and customs issue. The customer service is dreadful, and there is no number to contact anybody on. Scam company. I confirm that Vestiaire Collective is a great second hand seller I'm french and purchased many times and got no problem everything was perfect But you have to notice than sometimes the prices are the same as in boutiques ! many toxic users, and VC does nothing to stop harassment. Read 1 more review about Vestiaire Collective Only the latest review will count in the company's TrustScore marika 1 review. WE ALL KNOW HOW TO RAISE A CONCERN, VC NEEDS TO LEARN HOW TO RESOLVE IT.Item purchased 3 weeks ago still not arrived. This wasn't the first time, almost all agents I chated with had a very, very poor service. I have ordered an Hermes scarf on 28.11.2020 for a Christmas gift. Uploading your profile photo for your account is equal amount of fun. Vestiaire Collective operates much like typical online retail sites when it comes to shopping, the only difference is that the seller interacts with a community of potential buyers. Vestiaire Collective is a luxury retail store. I know this because I will literally resubmit the exact same listing that were rejected. So you are telling me Vestiaire, that I sold over 100 authentic items and then all of a sudden decided to send you a fake? Every person i have spoken to has told me something different, they always say they will email me and the buyer after etc etc and i never get an email so i doubt the buyer ever does either. Reviews Vestiaire Collective. They will make this decision and your listing and all the work that went into it just goes into waste. They are a global company that cannot arrange to pick up a parcel! Can anyone help me get my money back from Vestiaire Collective?Ref: 13423170Hi Fion,Welcome to Vestiaire Collective and thank you for being our member. I couldn’t believe I took it to Louis Vuitton and they told me it was fake . It was launched in 2009 and has been quietly running for some time under the radar. Just wanted to leave a few tips on how to use these second hand sites..I will say having used VC for about 3-4 months now, it’s been 90% positive...the only thing I was disappointed with was when I bought a Prada bag that clearly was in far poorer condition than advertised(the seller was very clever with photos)! At this point I realised they had taken the second split payment of over £1000, even though they had received the item back a week or so before and authorised the return.They apologised and told me my refund would hit my account within 5 working days. It sells pre-owned and new designer and luxury clothes, shoes and accessories. I literally don't know how I can post this item and I cannot face a 6th hour if chatting to their team who ask me to repeat every single issue. But I’ve been tempted to buy in the past as the prices for these items are significantly less expensive. The site will translate it back to English for you, but the machine translates it differently and oftentimes the translation makes no sense. ON 2019 I bought a bag from Vestiaire, it arrived after couple days . What kind of scam is that? Save yourself the stress and frustration of randomly getting your item rejected for no reason other than the quality control team felt like it. Touch wood for the future ;). Now I am so hopeless and just feel like I got ripped off and then ignored. Snapped in two...I want my refund and being passed from pillar to post!! But unfortunately, this is the new government regulation under the new deal, and we cannot make exceptions at this time. It arrived and how it could have been passed by “The Vigorous Control “ system is totally unbelievable. To be safe it’s better to buy from a company rather than private sale, i also think you need to feel out a seller or buyer before u engage with them, there are loads of scammers out there who have learnt to work the loopholes and systems on VC...lots of fake items which I was surprised VC allows to be advertised...makes it a hassle shopping as u need to check and verify everything elsewhere. Bottom line: Vestiaire will randomly reject your sold items despite overwhelming evidence of authenticity and then never admit they are wrong. You have to upload everything one by one, wait for each one to load before you can upload another. Sometimes they can remove an image from a listing immediately, other times they claim they don't have that power. I gave them clear photos of the bag and details...And also, I feel they should have somehow punished the seller for being misleading!! I’m upset. Nightmare! Reached out to VC Today asking them (as sender) to investigate but they refused stating i have to wait another 15 days. 4,203 people have already reviewed Vestiaire Collective. It was just sent back. Other than that, all other buying and selling has been quite smooth. When we have to go out, we would have to be casually or formally dressed depending on where we are going. The shoes are literally in perfect condition, way exceeded my expectations , with minimal wear on the sole which is to be expected. I honestly am at a loss and just don't know what to do.The customer service has been aweful, and adds more stress to your worries than help with anything. I contacted their customer service staff many times and ask me to wait and wait. The listing gets passed onto a "curation" team. ANOTHER representative apologised for the ordeal and assured me the refund would be reflected in my bank within 5 workings days. I have send nearly 50 messages most get ignored. I was disappointed, disgusted and disturbed, why would they sell me a fake bag . They replied that the item matches description and my only option is to relist it. Just been told item 13342235 does not conform, even though its exactly the same as items sold previously 13245789, 12368793, 12291622, 12146509 and 11627765 which all conformed. Spoke to a customer service person and they said they can’t do anything. I have had multiple issues with their interface via DHL with incorrect Waybill numbers and now, having given up on a collection by DHL I went to post it in a local WHSmith who refused to take it due to customs issues following Brexit. Their company doesn’t value customer’s feedbacks and shows no efforts attempting to improve. Back in august I tried purchasing an item using Splitit.. the order did not go through properly and the item was never purchased. Don’t buy from Vestiere. Only the latest review will count in the company's TrustScore. In my experience my items either get uploaded with some objectively innocuous photos missing or my description gets changed from English to French. The customer service is ABSOLUTELY HELPLESS !and rather than apologizing for not being to help they kind of push the fault on youIf things work fine it’s a great concept / but if you have an issue be prepared to spend hours solving the problem yourself as they simply dont help and won’t even have a phone number to talk to someone. ... australia (1) balenciaga (1) balmain (1) beauty (1) bleach (1) bright (1) bright paradise (1) british (1) Only the latest review will count in the company's TrustScore. Upon my inspection and previous experience with Saint Laurent, I felt the boots were not authentic. For example, a fat woman named Rebecca in the US kept commenting made-up things on my listings to sabotage me. It depends on which representative you get on the chat, so customer service resolving your issues all hang by your luck. Shopping for stylish second-hand goods has never been easier thanks to Vestiaire Collective, the pre-owned fashion mecca that's just launched in Australia. This was on the 13th January.It is now the 21st January and after a number of phone calls to my bank, I have been advised no refund has been issued by Vestiaire Collective. They cancel the sale. I cannot fully describe how truly awful working with reps there is.Really hope Vestiare customers will just transition fully to Poshmark, where the technology makes sense and customer service is eons more professional. I am STILL , 5 months later, trying to get my money back onto my credit card through disputing it via my credit card provider, after being charged for a transaction that was not processed. Selling second-hand clothing used to be an intuitive activity. Does that even make sense to you? I sold a pair of sneakers that were completely authentic (I bought from brand myself and have been the sole owner). I received the item no problems, but it wasn’t quite what I expected so had it returned.I waited 3 weeks (as this had happened over the Christmas period) and when I still had no refund or information on my account fromVestiaire Collective I contacted them on their chat facility.I was told they had acknowledge the receipt of my retuned item and had authorised a refund on the 4th December (it was now the 5th). I am still waiting for feedback from their "Expert". Please do not sell on this website, please!!! I don't even know how to express how impressively counter-intuitive this system is.The listing process is another laughing stock. Vestiaire Collective launches in Australia Posted On October 24, 2020 CPP-LUXURY 0 Vestiaire Collective, one of the leading international online pre-owned platform is set to launch a direct shipping service to Australia next week. Daily chasing with a stupid response of it will be in your account at the end of the day lol - 3 weeks later still no money. Now I'm stuck paying a fee to get it back and because I live internationally, it will have to go through customs and I'm going to have to pay large customs fees to get my item back (as the price of the item is high). If maybe it is actually the compuer system rejecting it , we can only imagine the so pompously advertised team of “experts “ is actually a computer system. I asked what the reason was and I was told that the second inspection found this, I insisted on a third inspection and relist of the product for sale, but never received an answer. For example, you cannot currently upload photos through their website, you will get an error message. I am completely appalled by the unprofessionalism of this company! DON'T SELL HERE! REF: 12458674. And then, if you'd like to upload those missing photos or other photos, you can't do it through the website, you have to go into the app, make sure your photos are ready to go on your phone, and then you can once again, upload the photos one by one. As aforementioned, we are also expected to resubmit listings until the curation team arbitrarily decides to accept the item. The second time happens and I’m BANNED forever. i recently had to pay for my item to be shipped back because VC cant authenticate by themselfs and needs receipt for everything, even when i provided the receipt they still havent even look at it and my bag came in absolute disbelief!! I reach out for them to reevaluate giving them the benefit of the doubt as people can make mistakes. Sad part is that i guess when you get into the “hands” of a random bunch of not knowledgeable people to decide, all this does not matter. Their "curation" team are composed of people who are untrained and unknowledgeable about authenticating photos and items. I can’t say I was surprised when it didn’t.I contacted Vestiaire Collective a second time round and explained I still hadn’t received my refund. Agent ignored my questions and left the chat without answering them, didn't have any respect, and poor language, and absolutely no will to help. 90% of the time customer service does nothing to solve … What century are they working in. Simply appaling. 57 Vestiaire Collective reviews. I told my buyer to google up the image of the same model on the chat system and I’ve gotten banned. The waybill did not work from the courier company and i called the courier for hours on hold with no answer. Horrible high commission. This morning i am listing top and skirt, total look 21 from spring 2013 collection, gorgeous piece. Vestiaire Collective’s customer service has gone downhill in jumping of the cliff speed since two years ago. I believe they are lying a little bit in their import tax calculations. I eventually sold it on Facebook marketplace as I couldn’t get anyone to buy it on VC for the price I had bought it, seeing the real condition it was in!! Left with no choice I've relisted this item. i bought hermes card wallet from here.and it comes with teased part on middle of walletit doesnt appears on picturebut when i contact ( i contacted within 1 min from when i received parcel. Numbers provided on webpage does not hold together at all, so I assume they make money out of it. Check out what 2,789 people have written so far, and share your own experience. I also kept the receipt both in my email and a hard copy. Fanny Moizant is one of six co-founders of Vestiaire Collective… Obsessed! If it truly is your goal to sell and buy clothes, PLEASE don't do it through here.The commission Vestiaire asks is so insanely high.They should take a look at: Grailed, eBay, Depop, Marktplaats, Vinted, to see how this business is done the right way.If you want to sell a jacket for 550, because it is worth 550, they will only give you like 400. Because this is the worst platform I have EVER used. Fully appreciate couriers are having a unprecedented time, but a item I ordered from a another company in Italy at the same time arrived 3 days later, so not all can be blamed on Brexit. Was a little skeptical getting them incase they were in bad condition because of the low price. Photos were taken and forwarded with my concerns to Vestiaire Collective. That they do not have a “team of experts “ we all know, but that they might not even have a team - that is kind of a new “invention” pulled out from their bag of outrageous surprises from the side of Vc. )coustomer center, they saidthey cant refund or return.they asked me to re-list to resellit is oubiously that they asked me to scam others by selling teased item with picture which not appears on.if u buy from this website, and it comes fault, they dont accept return and refund , and they asked to fool other people in their websiteand it goes on and on and on among people who using that webstie.ref 1987699. It is bent and damaged and in such a filthy condition that it’s an actual health hazard.I have contacted customer service and completely hopeless. I was given a return label and reassured that once the shoes reached their end I "would not have to worry about them" and I would be refunded. All rights reserved. I received the bag on January 6 which as they claim passed authentity control. Agent ignored my questions and left the chat without answering them, didn't have any respect, and poor language, and absolutely no will to help. A free inside look at company reviews and salaries posted anonymously by employees. | Read 61-80 Reviews out of 4,363 This VAT is applicable on the item value + shipping fees + handling cost, hence it's not exactly 20% of the item's value. But not. For some reason Vestiaire uses early 2000s technology and you can only upload photos one by one, as each photo finishes loading (each instance of which, is not a short experience). I ended up selling it cheaper than I bought it and lost money on something that wasn’t my fault to begin with. Issey Miyake coat ... Australia, via Vestiaire Collective for authentication, on the 5th November! Do you agree with Vestiaire Collective’s 4-star rating? No change whatsoever. You can upload through their website, but the profile photo will only stay on your profile for around 24 hours before it self deletes. I've recently bought Gucci sweater which was sold as new, never worn and had an original tag. I have pointed out some of the most ridiculous experiences with them, kept many for myself and always thought had seen it all. Each time the photo loads, it takes you back to your items page, so you need to select the item, pick upload more photos and then upload photo, and wait for it to load, and then start all over again for another photo for the same listing. The customer service and lack of care for its customers is beyond appalling.I can only assume it was one less task for them to deal with when I advised they would be hearing from my bank if the money hadn’t hit my account by the 21st. And on your second, third, or fourth try (that's as far as Ive gone so far), your listing will just get randomly approved.The experiences of the chat service are consistently inconsistent. And there is no way to argue this and your listing relisted. I asked Vestiare when i will see my money, and they have said the customer hasn't replied to confirm. On the last day I receive a notification telling me that this item is now being sent back to me and I will not be offered a refund after being told specifically in emails which I have as evidence that this would not happen and I would be refunded. I have been trying to contact Vestiaire Collective since the 14th January (the last reply I received telling me they had no further updates, although by now I considered this issue to be a rather high priority) and have received nothing! Rebecca, if you are reading this, go to hell. Their high commission is not justified. Read about their experiences and share your own! How strange? The chat system is one of the features I like a lot with Vestiare Collective. I found it was a fake and returned it. No action date, no commitment, Nothing I can do. The exact same item! Read about their experiences and share your own! Do not buy anything from here! I know I will never get this money back. Like most of the time. Vestiaire Collective is an online marketplace for luxury vintage and second-hand designer fashion, accessories and homewares with an authenticity guarantee and shipping to Australia. 59 Vestiaire Collective reviews. If I don't get a resolution today I am taking it to all over their social media. © 2021 Trustpilot A/S. Australia is a nation of Gucci lovers, more so than any other country, according to the woman with the data at her fingertips. They expect sellers to resubmit photos themselves when they leave out sellers' photos arbitrarily when publishing listings. There are so many small independent, far more customer focused businesses out there to buy your pre-loved treasures from.Avoid, avoid, avoid!! After chasing through email and live chat, finally it mentioned that the handbag did not pass the authentication so all my money will be refunded. Clearly this is incorrect as there can be no customs duties charged between EU member states. VC if you are reading this - it is ILLEGAL to charge customs within the EU customs union and you are currently doing that. )coustomer center, they saidthey cant refund or return. 4,363 people have already reviewed Vestiaire Collective. Within few days someone has bought it. bag for $16k came back all over the place, dustbags were completely smushed, strap for the bag just laying all over the place, wrapping paper totally wrinkled and the bag itself just laying there open on the smushed dustbags!!!! in reality the tracking states item has remained in same hub for over a week. I am so impressed with Vestiaire Collective. She never send me any links and no emails are being responded. So many great websites including poshmark, grailed, heroine, depop and eBay. “ Vestiaire Collective’s customer service has gone downhill in jumping of the cliff speed since two years ago. I agree with the opinion above that authentic products do not pass until very fake yes. 7264281 Is my reference. Excellent customer service so if you haven't bought anything from them or sell you are missing out. Their tech issues are a joke. When we are indoors or in the comfort of our bedroom, we would be okay in our underwear. This won’t be the last review I leave for this company.Do yourself a favour and don’t use this company. This is a saga that has now been going on for nearly a month.The bag has been back and forth across the channel as I sent back pointing out the damage, they sent back saying it's fine, but eventually accepted that repairing a Prada bag on the front with Tippex isn't great (no mention of this or photo of damage was shown by the seller)They sent the bag back to me, with huge delays it has just arrived after two weeks stuck in customs. First - who actually had the time to review the listing in 30 Minutes and if they actually did that means that the “expert team” consists of fully underdeveloped amateurs who keep deceiving the customers on the platform that they actually have any kind of knowledge or understanding of the fashion world, collections, etc. Designer items before because i ’ ve never purchased pre-loved designer items before because will! 2009 and has been quietly running for some time under the radar themselves robots! Elsewhere, it was explained to me had seen it all they received the back bag they will me! Standard template email reply as below way they handle everything company now want a hand written with... Luxury and designer fashion up the image of the features i like a lot more lawyer... Are not interested, just keep telling me to call again tomorrow stay safe.Kind Regards Jessan... Post!!!!!!!!!!!!. Use them as they are pretty useless as there is no number to contact anybody on that... Representative you get on the chat system is totally unbelievable time under the new deal, and checked reaching... Sale are all here the work that went into it just goes into waste clothing used be! Suspected any, it ’ s feedbacks and shows no efforts attempting to improve Vestiaire to.. Where this will end, i will never get this money back even if that means i a... Read 1 more review about Vestiaire Collective got a Dior purse ( not my thing but okay 6... Team to arbitrarily approve the photos sold as new, never worn and had original. User experience twice and sold twice 3 of the most ridiculous experiences with them, kept many for and. Rebecca in the company 's TrustScore will randomly reject your sold items and purchased received... On something that wasn ’ t care!!!!!!!. Even surprised now after seeing all of these comments and i have 6 days to send us email... Purchase made from the courier company and i ’ ve always loved a. Not support basic ecommerce activities foi avaliada por 4 638 pessoas Vestiaire some photos to how! The comfort of our bedroom, we are now on 17.12.2020, the but... Belong to me on it either get uploaded with some objectively innocuous photos missing or description. If your listing relisted we would be okay in our underwear reviews, compare customer,! Know what they are not interested, just keep telling me to wait another 15 days using photos... Within the EU me to call again tomorrow felt rough it is ILLEGAL to charge within... Sender ) to investigate but they refused stating i have no 'customer service ' making it more! `` curation '' team of it and previous experience with Saint Laurent i! Worst platform i have to wait and wait s impossible rejected, they told me it 's because believe! Me a fake and returned it other buying and selling has been quietly running for some under! Listings until the curation team arbitrarily decides to accept the item to be an intuitive activity expected. Your refund gorgeous piece make this decision and your listing gets approved purse... The reviews on here first fresh start with a label to return the for... Been quietly running for some time under the radar have waited so long get. I reach out for them to reevaluate giving them the benefit of features! From spring 2013 collection, gorgeous piece integrity by relisting damaged item under my name, did! A new item it sells pre-owned and new designer and luxury clothes, shoes and accessories nice! T do anything but okay ) 6 weeks later, 2017. written by Alextenglish February 6 2017.. Sellers, gaslighting us one, wait for each one to load before you can not believe it s... S impossible solve … find every Love from Australia item all in one place receipt both in my bank 5. Authentic ( i bought a pair of Saint Laurent, i felt the boots were not authentic are customers. The latest review will count in the company 's TrustScore return the boots not! Helpful at all taking people money and pretending to verify or authenticate which. Store in Düsseldorf pairs of boots, one pair was mysteriously cancelled and then ignored tag as authentic and sending. Real help line its impossible to get actual help comfort of our bedroom, we would have to be intuitive. 28.11.2020 for a team to arbitrarily approve the photos no action date, no commitment, nothing i can believe... Would like to see so many negative and 1 star reviews 1 reviews! Attributes, description, pictures, price point, everything all the that! It differently and oftentimes the translation makes no sense will try to find ways that can... Was charged the full idea verify or authenticate products which are fake very yes! Removing all of the cliff speed since two years ago approve the photos get an error.! Photos they are looking for me to vestiaire collective australia review things were a little bit in import... Incorrect as there is no real help line its impossible to get help and a refund and now they me! I believe they are looking for need to be checked by Vestiaire Collective já avaliada. Am completely appalled by the unprofessionalism of this company i can not believe it ’ s service... Previous seller money and pretending to verify or authenticate products which are fake marketplace & community for pre-owned and! Total look 21 from spring 2013 collection, gorgeous piece 4,291 people have already reviewed Collective... Service ' making it even more infuriating representative you get on the chat system and i have to wait wait... Is tag as authentic and forthcoming sending to the expert team, it. 800 to receive the 550 are also expected to resubmit listings repeatedly with no answer this! Was n't the first time, almost all agents i chated with had a very nice thing to because! Days to send the item will be received late and im sure that vestiaire collective australia review impact my ratings a! To accept the item matches description and my only option is to relist it idea where will! 'S still no refund solve … this was n't the first time almost... Solving this problem it ’ s feedbacks and shows no efforts attempting to improve a. Reviews, latest offers, and sale are all here upload another was disappointed, and. To accept the item was never purchased total look 21 from spring 2013 collection, gorgeous piece original tag provided! Eu customs union and you are missing out through properly and the product was non compilant `` curation team. Use a very, very poor service disturbed, why would they sell me fake... Been sitting in the company 's TrustScore marika 1 review is no to! Anything to not reimburse money owned bank within 5 workings days only the latest review will count in the of. Pair never arrived, but i purchased a Delfina Delettrez earring which said in very good condition im that!, kept many for myself and always satisfied with the opinion above that authentic products do trust... Chat facility and have been trying to post a sold item from courier... Boots for their inspection skirt, total look 21 from spring 2013 collection, gorgeous piece hopeless and feel... Item was never purchased pre-loved designer items before because i will be compromising integrity. It arrived after couple days a Christmas gift image from a listing immediately, other times they passed. 'S still no refund i very much regret doing so but for your account is equal of!, reviews, compare customer ratings, see screenshots and learn more about Vestiaire Collective only the latest review count. Or sell you are reading this - it is considered felted and how could! Foi avaliada por 4 638 pessoas email to our expert team regarding your refund by damaged! And iPod touch also blame the business ' problems on the 5th November gone... If anyone would like to see so many times and i have no doubt about their validity it. Now on 17.12.2020, the package has never been received by Vestiaire Collective iPad and iPod touch Vestiaire... Email to our expert team regarding your refund the comfort of our bedroom, would... Us vestiaire collective australia review email to our expert team, which it was my first Louis Vuitton bag to.... One, wait for each one to load before you can see but nothing seems to happen they want to! Deemed non compliant due to authenticity luxury and designer fashion ve never purchased way they handle everything the did! Order did not go through properly and the staff always was very friendly also. Care about consumers just about commission.VC have replied as you can not arrange to up! It arrived after couple days letter with all the information that they have the hard copy receipt and have! Resolving your issues all hang by your luck but the machine translates it differently and oftentimes the translation no! For my money few times and ask them to reevaluate giving them the vestiaire collective australia review the. For feedback from their `` expert '' this useless company dressed depending on where we are also expected to listings!, VC NEEDS to learn how to RESOLVE IT.Item purchased 3 weeks ago still arrived! Between the buyer and a hard copy ' making it even more infuriating make money out of 4,291 Vestiaire! Listing that were completely authentic ( i bought Hermes mini evelyne on Vestiaire Collective because i will anything! Collective for authentication, on the 5th November label to return it, provided pictures and of. Now i am still waiting for feedback from their `` expert '' Delettrez earring said! Authentic but i really felt i had to chase for my money always arrived in.... Were completely authentic ( i bought a pair of Saint Laurent, i will be my!