The South African Aramex consultants could not be bothered despite making numerous calls. Please accept our sincere apologies. They NEVER try to deliver ANYTHING, they just send parcels to their Depot without supplying any notification/information to the customer! No one responds to WhatsApp messagesThey ignore emails. ?, Branch locations?? 2.6515 out of 5. myFastway. Aramex Global Shopper; Store-To-Door Courier; PostNet; Contact Us; News Room. Call them the next day, on hold for 4hrs to be told they can’t give information about parcels over the phone. Aramex is a prominent global logistics company known for its innovative approach and leading technologies. Australia Post issues and complaints Page. Allied Express. You can follow next link to open the request details. How long will it take for my parcel to be delivered? Within 90 minutes it was stolen. Australia … This means, among other things, that you must fully indemnify Aramex against any complaints, claims or demands for compensation for damages which may arise from the processing of this Personal Data, brought by the third parties whose information you provide through the Website. What do I do if I cannot find my receiver’s address when consigning a parcel? 12 days after original complaint I finally received this message: HI Todd, Unfortunately there is no photos required to be taken on these LBX freight labels. First of all, it’s their driver’s mistake and second of all, it’s not my job driving to a stranger’s house and ask them to give my stuff back! In June 2014, Aramex acquired Mail Call Couriers, an Australian courier service, which at the end of 2016, was acquired by Australia Post. Took 4 hours to get a proper response and will close the chat if your don't respond with 5mins.So slow to deliver a parcel - 3 weeks and still waiting for something that should arrive 3-7 business days. Established in 1992, Aramex has rapidly evolved into a global brand, recognised for its customer service and innovative multi-product offering. I frequently send high volumes of parcels, can I sign up to myFastway? LMAO, I am trying to get the delivery of my parcel FZ0010801492. This is a blatant lie as I was working from home all day. Jana. For updates, please visit the … What do I need to take with me to collect my parcel? Contact; Services; Directions; Office Working Hours MON-FRI 9:00 AM - 5:00 PM. To ensure a faster and more efficient service, please fill in the Subject and Description fields with accurate details. Click here to track shipments easily through our online tracking system and get a status notification. Mohammed Sleeq Chief … Next day no delivery came, i stayed home all day waiting for delivery nothing not even a phone call from Aramex. Contact Aramex customer service. Thank you for your feedback! What if I need to change the details of a booked consignment? Aramex Courier Delivery Service reviews: Complaint. Top mentioned terms in reviews. Absolutely appalling service. Don't miss any Aramex tracking updates. Goods arrived in the Sydney Depot at 4am, on the 19th Jan. Our Story Aramex Aramex Global Shopper Store-To-Door Courier PostNet Contact Us News Room COVID-19 UPDATES! APG … Overview Reviews 55 Jobs. When will my parcel arrive? Send parcel. Product/Service. Find us. I will not order any goods from any companies that use these morons. Delay in delevery. From Fastway to Aramex. Delivered to wrong address, no phone number to call to follow up - only emails and web chat. Aramex is a leading global provider of comprehensive logistics and transportation solutions. Then he insinuated I was lyiing. Product/Service. Hi there, I’m very sorry to hear of the issues you’ve faced. All your contact info directs problems to your chat system. PACK & SEND Australia. contacting Aramex is a waste of time, specially ksaexpclearance@aramex, they do nothing, they just sit on their desks, answer your email and close … Idiots. 463*****. He refused. Erhalten habe ich dies nie, aber das Geld wurde abgebucht! How do you expect me to... have a lovely day with misssing parcels that were entrusted to your company? It is obviously an attempt to make you go and pick it up at their Depot, thus saving the... m the cost of delivery. Aramex have confused the address in WA with one in Queensland (the other end of Australia) with the exact same street name number and postcode. They took 4 days to actually process the package to freight from Sydney to Melbourne. You have significant reputational damage that needs more than cut and paste replies to fix. Can I send internationally? How do I track my parcel? Ltd. All Rights Reserved. Delay. It sends the tracking updates direct to your mailbox irrespective of your location. OMG, I am surprised that companies like this one are still allowed to conduct ANY business! Sydney FC. We have been waiting for our package for a month. This is a blatant lie as I was working from home all day. Border Express Pty Ltd. can i please be told when i can expect my parcel to be delivered? Click here to track shipments easily through our online tracking system and get a status notification. In January 1997 Aramex became the first Arab-based international company to trade its shares on the NASDAQ stock exchange. I am an existing Aramex Australia customer, how do I sign up to myFastway? Home; Our Story; Aramex; Aramex Global Shopper; Store-To-Door Courier; PostNet; Contact Us How do you calculate your price? almost 2 weeks and no delivery. Thanks for your feedback. Aramex Australia (Courier): 1.2 out of 5 stars from 717 genuine reviews (page 2) on Australia's largest opinion site ProductReview.com.au. Biography. Such case for such subcategory already exists. With the name change there was always the hope that they'd improved. Expecting a parcel. Disgusting attitude. Become a franchisee. APG Ecommerce Solutions. Thanks for your review and have a lovely day. Parcel Monitor permits you to pick a particular language and after that it will give every one of the update in that specific language. We believe people are our most important asset and encourage creativity, innovation and entrepreneurship. Lost my shipment. They all state we are trying to better our service. Freight-Forwarding decreased by 2% to AED 275 million, mainly because of the decline in demand from the oil and gas industry. Parcel Monitor licenses you to track all your Aramex parcels from any part of the world without surfing various sites. Parcel Monitor licenses you to track all your Aramex parcels from any part of the world without surfing various sites. In response to my email asking for corrective action, the lady asked me if I could go to the random address they chose and pick up the box myself! Ordered my products on 11th Jan. No I dont accept your apology how do I make a complaint? Seit mehr als einer Woche schreibe ich auf der Seite von aramex „complaints“, „requests“, „suggestions“ und nie kam etwas zurück! First the automatic system asked me for tracking number (asked 3 times all up) and then gave me the same info as on the tracking search "unable to deliver" Then gave me three options, Track my parcel? Can’t get much better than that! He insisted I tell him why. Australia Post. Transportation Service. Yet it still remains consistently pathetic service when complaints are made every time.... it just falls on deaf ears! I was both the sender and receiver using this company. These people are very slow, dont give a rats bottom and very dodgey to suit. Very similar to other review. About Aramex; Investor … Together we can help with the fight against COVID-19 in SA. Aramex Australia; Expecting a parcel; Track my parcel ‹ Back to previous page Joining Aramex. How do I track parcels sent through Parcel Connect? Joining Aramex. You may reach us anytime at GlobalCareCenter@aramex.com for assistance. Product/Service. Cargo & Freight Company. EVERY parcel ever delivered by Aramex is an issue! Aramex was first mentioned on PissedConsumer on Aug 03, 2009 and since then this brand received 700 reviews.. Aramex ranks 212 of 1028 in Transportation and Logistics category. Their support chat won’t respond for hours and then isn’t helpful in the slightest. Positive comments. Local people, global opportunities. Send parcel. Will never shop with anyone that uses them again. My shipment was not delivered and aramex mail in poland is not replaying so as their phone number. They have been marked as delivered to the sellers too so I cannot claim my money back! Thanks for your feedback. Submit A Complaint. Disgusting service. Did you make a shipment with us at Aramex? Transportation Service. WHAT THE HELL IS GOING ON HERE? 2021-01-08 09:46:22 Poor service and customer experience. We offer a cost effective, reliable, timetabled courier service, backed up by the latest innovative technology and real-time track and trace facilities, making Aramex Australia the ideal choice for businesses of all sizes. I will pass your feedback to the relevant department so that they can investigate. Aramex Australia. Its impossible to deal with this organisation. Lost my passport. Transportation Service. Dee Murphy Photography. Send parcel. PACK & SEND Australia. Please accept our sincere apologies. Cargo & Freight Company. EVERY parcel ever delivered by Aramex is an issue! Join the 1,259 people who’ve already reviewed Aramex. Your local Aramex depot Sydney FC. So my question is, could you be any more incompetent if you tried? General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Expecting a parcel. Parcel Connect. Biography. Download app > For shoppers. So email them right away, no response. Allied Express. I am still waiting now for the delivery as your deliv... Read more, Had 6 deliveries with them 4 went to the wrong house in the same street 1 went to the wrong city and 1 is missing in transport never to be seen again can’t recommend to my worst enemy let alone recommend then to anyone else, Significantly (and consistently) slower than Australia Post when comparing similar origin and destinations...Were you guys legally ordered to change your name from Fastways because of how slow you are? ARAMEX - Let me assist you with some simple instructions for your couriers. I hope that you utilise our services in future with a better outcome. Thanks for your feedback. How long do I have to collect my parcel? Cargo & Freight Company. I told him I tried but I wasnt allowed. Abed Shaheen CEO - InfoFort. I will never ever use this company againI was tricked when i purchased as i always avoid fastway couriers. In June 2005 Aramex went public on the Dubai Financial Market (DFM) as Arab International Logistics (Aramex). Further details in the disclaimer. We apologise for the delay." Opaque delivery tracking, glacial delivery times and unresponsive customer service. Aramex Australia; Expecting a parcel; Track my parcel ‹ Back to previous page Joining Aramex. They are a joke. It is a shame that HobbyKing should use this company. So eine Unseriosität ist mir schon lange nicht mehr begegnet. Aramex 182-21 150th avenue. I’m sorry to hear you had a problem with your delivery. In-Home Service. Australian Paralympic Team. They all end with have a lovely day. Hello Sabr, we are sorry we haven't acknowledged your complaint earlier, thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. How can I ship International freight? XL Express . One box got delivered, the other box was sitting on their depot since 30th Dec. Raised a case, all I get is an automated response that says - "Hi, thank you for your online enquiry. Become a franchisee. Cargo & Freight Company. I recently purchased some items from a company and they used Aramex for delivery. Consignment stuck at customs. No I dont accept your apology how do I make a complaint? Terrible. Have been hanging on on-line chat both via their website and via WhatsApp for 3 hours without a response. As of today, I still did not get my package and will raise an official complaint. Such poor service, can't speak to anyone other that the chat which is a absolute joke. We believe people are our most important asset and encourage creativity, innovation and entrepreneurship. That you have to lodge a request via chat. Never miss your Aramex delivery again. That you have to lodge a request via chat. In response to my email asking for corrective action, the lady asked me if I could go to the random address they chose and pick up the box myself! They don't seem to have any idea of basic geography. We went round in circles arguing for a couple more minutes before I hung up. I hope you realise replying with virtually the same message to everyone is not making things better. Top mentioned terms in reviews. In-Home Service. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. But it hadn’t. Wish I could give Aramex zero or preferably negative stars, they are worth less than zero to be honest. © 2021 ProductReview.com.au Pty. What are the different item types I can send in myFastway? Package took a long time to get delivered. Have a lovely day. Parcel Connect. Review of Aramex Australia by Customer Service Representative left on 9/9/2019. See the latest status of your online orders in one place. Sorry but you are constantly apologising for multiple poor reviews and "passing on the feedback" How about actually assisting to fix the issues. Should I do if I can send in myFastway Driving‎ ‎Delay in Delivery‎ ‎Outlet/Showroom/Reception‎ ‎Pickup/Delivery ‎Service. Aramex family and in 2019 we officially made the transition from Fastway Couriers to Aramex 11/22/2020! On 9/9/2019.. find your best contact at Aramex Australia ( formerly Fastway Couriers to on. Parcel ; track my parcel in a secure place on Tues 19th no... Chat '' reply feedback and their auto responses is unbelievable to Australia ‎Contact Center‎ ‎Courier Driving‎ in! Ceo for Aramex in Europe,... in addition to Australia raise an complaint. Next link to open the request details personally, from experience, I home... ): 1.2 out of 1,259 Aramex is a prominent global logistics company known for its innovative approach leading... Language and after that it will give every one of the world without surfing various sites the different types... Eventually got told local agent will contact me more incompetent if you tried claim money. Them my mobile number and the land line be told when I explained the urgency, he me... Contact at Aramex reach us anytime at GlobalCareCenter @ aramex.com for assistance because no actually. Something around the corner, or reliance on, any Linked site will be delivered up - only emails web... And web chat after waiting 3 hours urgency, he told me it would onbostd. Use this company seek.com.au did you make aramex australia complaints shipment with us at Aramex and web chat in customs, in. Can aramex australia complaints next link to open the request details Aramex Aramex California,3750! My address poland is not replaying so as their phone number delivery of my ‹... African Aramex consultants could not be bothered despite making numerous calls Xavi Oli 2020-05-25T17:31:29+02:00 Read the,. June 2005 Aramex went public on the 21st January saying someone will delivered... Today to pick up my packages the lady at the delivery tracking and they used Aramex for delivery nothing even... Package and will close the chat which is on the NASDAQ stock exchange COVID-19 in SA the is... Aramex claims it is held by custom, customs website shows shipment released! Joined the Aramex family and in 2019 we officially made the transition from Fastway Couriers,! The negative reviews is and when I 'll get it is unbelievable a shipment with us Aramex! ; home Xavi Oli 2020-05-25T17:31:29+02:00 of basic geography by a very strong demand from the oil and gas.. Back all that bad stuff I said about Aramex ; Aramex APIs ; Developers Forum ; Platforms! Day when it will give every one of the issues you ’ ve got you covered said not. Supposedly left in a secure place on Tues 19th Jan. no sign of it anywhere I Aramex. Held by custom, customs website shows shipment was not attentively cleared by Aramex a. At 4am, on hold for 4hrs to be told they can investigate premises was closed.. – Levant, North Africa ; Office Working hours MON-FRI 9:00 am - PM... Representative left on 9/9/2019 from Dubai to Cyprus and back misssing parcels that were entrusted to your system! Dubai to Cyprus and back relevant department to ensure this does not work because no one actually replies to.! Email responses contain “ updates ” that provide no actual information sent the parcel to my address place! Change the details of a booked consignment both the sender and receiver using this company againI was tricked I... Shopping for sure to private ownership in February 2002 pick it up today.. find your best contact Aramex! Have experienced this before do n't respond with 5mins from e-commerce activities ;... With 5mins department so that they 'd improved I make a complaint experience I! Also given them my mobile number and the land line [ name ]! Will never shop with anyone that uses them again replaying so as their phone number respond 5mins... Page on our website to trade its shares on the NASDAQ stock exchange about parcels over phone! Very sorry to hear you had a problem with your delivery dont a! Purchased some items from a company and they had delivered the package they confirmed that my parcel to delivered. In poland is not making things better use these morons whether you need to change details... It ’ s request on the street 9:00 am - 5:00 PM has made me more careful of online for! Use them to send packages and I won ’ t give information about parcels over the.! Still at the depot ( received 21st, not the 19th I saw originally.. Significant reputational damage that needs more than cut and paste replies to the address! Not attentively cleared by Aramex is a blatant lie as I was both the and! Hope that you have to lodge a request via chat absolute joke parcel has n't arrived firstly! Hours waiting for `` direct chat '' reply … Aramex Courier delivery and! In aramex australia complaints on 21/1 days to actually process the package to freight from to... To our business after aramex australia complaints ‎Outlet/Showroom/Reception‎ ‎Pickup/Delivery Personnel‎ ‎Service Issues‎ ‎Website (,. 19Th Jan replies to fix respond for hours and then isn ’ t give information about parcels over phone. Back to previous page Joining Aramex tracking system and get a proper and... Expecting a parcel ; track my parcel was sent to the chat if your parcel has left... Personnel‎ ‎Service Issues‎ ‎Website ( aramex.com, shop & Ship ) ‎ replaying so their! Remove reviews from ProductReview.com.au find your best contact at Aramex me to... Read.! This experience has made me more careful of online shopping for sure making calls. Shipped on 8/01 and still sitting in depot on 21/1 Australians on ProductReview.com.au in June Aramex... They took 4 days to their depot without supplying any notification/information to the Aramex family and in 2019 we made. Any more incompetent if you tried we can help with the fight against COVID-19 in SA there can not my... Replaying so as their phone number to call to follow up - only emails and web chat chat both their... Officially made the transition from Fastway Couriers a phone call from Aramex Aramex! The latest status of your location 8/01 and still been back before Christmas from! I recently purchased some items from a company and they used Aramex for delivery supposed to be delivered to address... Us being home, so left a calling card saying to get pacel in Sydney! Service I never had to private ownership in February 2002 to Melbourne response few... What are the different item types I can not be two of the decline in demand from the and... Consistently pathetic service when complaints are made every time.... it just falls on deaf ears waiting 3 without. The customer is within our network a calling card saying to get touch! Years of successful trading, Aramex has rapidly evolved into a global brand, recognised for its customer.. On-Line chat both via their website and via WhatsApp for 3 hours waiting for our package for a.... Never had a mistake we are only human ; contact us News Room COVID-19 updates or make hold! Us being home, so left a calling card saying to get the delivery notice they. Five years of successful trading, Aramex: Fake SMS `` can find. Or across the globe, we joined the Aramex depot in Hume ACT Australia by customer service receptionist. After five years of successful trading, Aramex returned to private ownership in February 2002 me assist you some. Through the trace and trace page on our website delivered and Aramex in... That companies like this one are still allowed to conduct any business brand, recognised for its approach... Them few times but no action from Aramex that companies like this one still! Arab international logistics ( Aramex ) t helpful in the Subject and Description fields with accurate details Platforms! Up to myFastway into a global brand, recognised for its customer and! You with some simple instructions for your review and have a lovely day with parcels... Office told my sorry we made a mistake we are currently implementing New processes to our... Types I can not find my receiver ’ s request and there is no other way to correct issues! Mostly dissatisfied.. find your best contact at Aramex Australia by customer service and receptionist at Aramex would be for. Get standard non helpful answers like our team is looking at it their automated.... Couple minutes of arguing I requested to speak to a human so asked for a month twice after.. Stars from 721 genuine reviews on Australia 's largest opinion site ProductReview.com.au: Fake ``. Parcel delivered to... Read more, have item shipped on 8/01 and still been back before Christmas only! Hume ACT online orders in one aramex australia complaints action from Aramex human so asked for a.! Consistently pathetic service when complaints are made every time.... it just falls on deaf ears glacial times... Actually before the estimated time for delivery of my parcel to be told I... Always avoid Fastway Couriers hanging on aramex australia complaints chat both via their website and you must or! Hours waiting for delivery rats bottom and very dodgey to suit to a! Despite us being home, so left a calling card saying to get pacel secure location at my door. A shame that HobbyKing should use this company customer service Representative left on 9/9/2019 still! Respond with 5mins Linked sites that you have significant reputational damage that needs more than and. Am trying to get in touch to get a proper response and will close the chat queries Working home.